OUR POLICIES
Ensuring the Best Experience
At Light Waves Spa, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Spa. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.
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Tanning
Your safety is our number one priority! We will review all safety procedures and regulations with you. We will also consult with you about skin type and any medications that may play a role in your tanning service. Together, we will find the perfect setting to get you the look that you desire!
CANCELLATIONS
Our Flexible Salon Policy
At Light Waves Spa, we do our best to make sure all your needs are taken care of. If you have to cancel or change your appointment, just let us know. If you inform us less than 24 hours before your scheduled time, we have to charge an administration fee and cannot guarantee we’ll be able to slot you in. Want to find out more? Get in touch.
LATE ARRIVALS
Inform Us in Advance
We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know. If you are more than 15 minutes late, your appointment may be reopened or given away to another client. If we keep the appointment for you, we may not be able to complete the full service you booked.
